What qualifies as a technical issue
Platform access problems, payment processing failures, supplier API errors, data sync conflicts. These get priority because they block revenue.
Training questions about features or workflows go through documentation first. If the docs don't cover your scenario, we update them and answer your question.
- System downtime affecting bookings
- Integration failures with supplier platforms
- Payment gateway errors or transaction issues
- Data export or reporting malfunctions
Most platform issues resolve within 4 hours during business days. Payment problems get escalated immediately regardless of time zone.
Reaching the right specialist
Email help@leopoldomontelora.com with your account ID and a description of what stopped working. Include error messages or screenshots if you have them.
Phone support at +380502212791 handles urgent operational failures only. Billing questions, feature requests, and general inquiries stay in email where we can track resolution.
When supplier disputes require intervention
Contract violations, unauthorized charges, service quality failures that affect your clients. We document the issue, contact the supplier directly, and give you written confirmation of the outcome.
Disputes involving amounts over €3,000 or multiple affected bookings get assigned to our compliance team. Smaller issues route through standard channels but still get tracked until closure.
Founded in 2019, our dispute resolution process has handled 847 cases with a median resolution time of 11 business days. We don't mediate personal conflicts between you and supplier staff.
